Jul 23, 2011
Casey, a reader, left a comment letting us know that his Drobo had stopped working after he installed Lion. Since performing the Lion upgrade, the Drobo Dashboard remains stuck on the message “Looking for connected devices” and never connects to the NAS. Casey sent the following screenshot:
Casey isn’t the only person who has reported NAS issues since upgrading. Other affected NAS units include those manufactured by Western Digital, LaCie and Iomega, and users are reporting error messages such as “There was a problem connecting to the server,” “The backup disk is not available” or “The network backup disk does not support the required AFP features” when attempting to use a NAS for Time Machine after installing Lion. It seems that the issue has to do with Apple’s decision to change the authentication protocol for NAS devices, while the majority of current devices use an older version of the protocol.
Drobo has released a dashboard update that should resolve this issue for current devices. However, if you connect your Drobo to an eSATA or USB 3.0 card, you may need an updated driver for the I/O card as well to resolve the issue. In addition, Drobo Gen 1 users need to wait for a forthcoming firmware update. Our reader Casey resolved his issue by moving the Drobo to a FireWire port.
If you have a LaCie NAS, the LaCie support website states that the LaCie NAS OS is not compatible with Time Machine on Mac OS X Lion and that users should downgrade to Snow Leopard. Other programs such as LaCie Desktop Manager have new versions available that are compatible with Lion.
Iomega has not released an update for StorCenter and Storage Manager to make its devices compatible with Lion, and is asking users to sign up to be notified when a fix is released. Western Digital is in a similar situation; they are currently working on firmware updates for their NAS devices, and according to reports, the issue could take weeks to fix.
Have you experienced a storage device issue since upgrading to Lion that we have not covered here? Leave a comment.